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Terms & Conditions
1 PRICES & PRODUCTS
All prices are in euros. The current price on the date of delivery is the applicable price. All prices shown on the webshop and the sums stated in these general terms and conditions are exclusive of VAT unless otherwise stated. Subject to type errors and price changes. The composition of products may be changed in the interim by our suppliers. You can always ask the most up-to-date information via our customer service [email protected] or +31457009702.
2 DISPATCH COSTS
View here the current overview of the dispatch costs. If your order is sent to you in more than one dispatch, you naturally only pay the dispatch costs once. Modified dispatch costs apply to dispatches to addresses outside the Netherlands. These vary by country and are dependent on the weight and dimensions of the package. You can request an up-to-date overview from our customer service. If several attempts are made by the courier service to deliver the package but the package is not accepted, it will be returned to us. We will charge dispatch costs again for a repeat dispatch.
Products that we have in stock are delivered within one to two working days. If you place your order with us before 3:00 PM on a working day, the products that are in stock will be dispatched the same day. The delivery period for products that we do not have in stock is variable. Our customer service can give you an indication of the delivery period based on the information that we receive from our supplier. This indication is not a guarantee and cannot be influenced by us. Orders can be sent in multiple dispatches if not all products are in stock at the time. Nutrition Company reserves the right to deliver products initially not in stock together in combined dispatches unless otherwise agreed with the client. If several attempts are made by the courier service to deliver the package but the package is not accepted, it will be returned to us. We will charge dispatch costs again for a repeat dispatch.
4 PAYMENT CONDITIONS & DISCOUNTS
In the webshop of Nutrition Company it is possible to pay via iDeal, PayPal, Credit card, SOFORT Banking, Bancontact, EPS, Giropay, KBC / CBC Payment Button, Belfius Direct Net and ING Home'Pay. Healthcare professionals have also the possibility to pay afterwards within 14 days. Nutrition Company BV applies a standard discount system, details of which can be requested from customer service. In the event of failure to pay within the payment term, Nutrition Company BV has the right to charge 1.5% reminder costs per month of failure to pay. If the claim needs to be handed over to a debt-collection agency, the associated costs will be payable by the client. If a client has one or more invoices still outstanding for which the due date has passed, Nutrition Company BV reserves the right to not dispatch any further orders until these overdue sums have been paid. If a client makes late payments on several occasions, Nutrition Company BV can decide to no longer deliver orders on account. Nutrition Company BV can also require advance payment without the need to give further reasons.
The customer can receive an extra purchase discount by selecting a direct debit collection as the method of payment. You can contact our customer service for more information. The discount will be applied once the authorization form has been received. The extra discount does not apply to invoices with an invoice date that predates the signing of the debit collection authorization. We collect payable invoices after eight working days.
If you select the option "Pay within 14 days" you can use the bank details below.
Account holder: Nutrition Company B.V. Bank: Rabobank IBAN: NL56RABO0331379856 BIC: RABONL2U
Our customer service can apply the correct discount to your account, enabling you to place orders whenever convenient for you.
5 RETENTION OF OWNERSHIP
Nutrition Company BV remains the owner of the products at all times until the invoiced amount, including dispatch costs and other costs, has been paid in full. The buyer is not permitted to sell and/or pledge products that are still owned by Nutrition Company BV, except within the context of normal business activities.
6 COMPLAINTS AND RETURNS
Products supplied by Nutrition Company BV must arrive at the client’s premises in good condition. If you receive a delivery from us and there is something wrong with the package or one of the products in the package, we want to help you as quickly as possible. We ask you to report your complaint to us within three days after receiving the package. You can contact us via telephone, mail, Whatsapp or chat. If the complaint is well-founded, and our customer service has provided a return number, the goods can be returned to us. Nutrition Company BV has the right to not accept goods that are sent to us without a return number. If you return products to Nutrition Company BV and we have received them in good order, we will take care of the prompt delivery of replacement products, which will naturally be sent to you free of charge. Opened packaging will not be accepted.
Incorrectly ordered products can be returned within 14 days if the products are not opened yet. Shipping costs for returning these products will not be reimbursed. For any replacement products, shipping costs will be charged.
Complaints about the product have no impact on the payment obligation with regard to the invoiced amounts. Our financial obligation applies to the net purchase amount. Nutrition Company BV is not responsible for delays in delivery due to the postal or courier service. If the client refuses to accept a delivery by a postal or courier service, or if the client fails to collect a delivery following notification of its arrival by the postal or courier service, this does not dissolve the client’s payment obligation.
7 APPLICABLE LAW
Dutch law applies to all sales. By ordering products from Nutrition Company BV, the client states that he/she has read our general terms and conditions and agrees to them.
These general terms and conditions have been filed with the Chamber of Commerce in Roermond under number 58630481.